Notice: In August 2021, legacy authentication was disabled on our mail servers and you should check your settings. This change does not mean you need to change your IMAP/SMTP server, only that you review the authentication method used.
You will need to have already created an email inbox in your eXtend account.
Ensure that you have the full email address as the username, including @domain.com.
You will also require the password created when setting up the email account. Instructions for changing the password can be found here.
If you use IMAP:
User Name: Your email address
Password: Your password
Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password
Note: Your mail server can be set to mail.yourdomain.com or mailXX.extendcp.co.uk (mailXXbeing the server your package is assigned too (this can be found in your control panel).
Incoming IMAP Server: imap.extendcp.co.uk
Incoming IMAP Server Port: 993
Incoming IMAP SSL: SSL/TLS
Incoming IMAP Authentication Type: Password
If you use POP3:
Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password
Note: Your mail server can be set to mail.yourdomain.com or mailXX.extendcp.co.uk (mailXXbeing the server your package is assigned too (this can be found in your control panel).
Incoming POP3 Server: pop3.extendcp.co.uk
Incoming POP3 Server Port: 995
Incoming POP3 SSL: SSL/TLS
Incoming POP3 Authentication Type: Password
Please note, due to the number of possible email clients and configurations available we cannot provide specific instructions or support for configuring your phone, computer, tablet or device. You should refer to the device manufacturer or a qualified local technician for assistance setting up your email client.
