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Junk Mail Settings – eXtend Control Panel

The eXtend Control Panel has a selection of tools to manage junk mail or spam coming into your email inbox.

Junk mail filters use special technology to strip out junk mail before you receive it. You can also set an email address to send the junk mail to, so that you can check this address to ensure only junk mail is being caught, or just select to route such messages to a “Spam” folder in your mailbox.

You can apply junk mail filters on a per domain basis or on per email address basis.

Please note that even though Junk Mail Filters uses sophisticated technology no system of this kind is fool-proof, some real messages may be classified as junk mail so we would suggest you check your junk mail box for real messages at regular intervals.

When the junk mail filter classifies a message as junk mail you can choose to have the subject of your email changed to “***SPAM*** Original Subject”.

Login to your eXtend Control Panel

  • How to: Login to your Web Hosting account

    • Select Junk Mail Filters Icon

    Protect a Single Email Address

    This section allows you to protect a single email address against junk mail. Messages classified as junk can be forwarded to a new mailbox, automatically deleted or placed into a Spam folder.

    Protect an Entire Domain

    You can protect all emails on a domain against spam using the same settings as you would for a single email address

    Set Junk Mail Filter Levels

    This sets the levels at which the junk mail will be filtered. Junk mail protection is required for filter levels to be configured.
  • Low - Some junk emails will get through, but virtually no email will be incorrectly filtered out. This is an appropriate level for a business domain.
  • Medium - A small number of junk emails will get through, a small amount of email (particularly newsletters and marketing messages) may get incorrectly filtered. This is appropriate for a personal domain.
  • High - Virtually no junk emails will get through, but some email (newsletters and marketing messages) may get incorrectly filtered. This is appropriate for a personal domain that currently gets lots of junk email, but please try the "medium" setting first.
  • Extremely High - Only select this if you're still seeing lots of junk mail after setting to "high". It's quite likely that several non-junk emails will be incorrectly filtered at this level.

    • Reject a Sender

    You can explicitly reject email from certain senders. Please note that this will rarely help against unsolicited junk email as they mask the domain name they send from. To block unsolicited mail you should add a junk filter above. Junk Mail Filters also allows you to block mail from a whole domain or TLD, for example if you wanted to block mail from hotmail.com enter "hotmail.com" as the "sender address" below. Or, to block all mail from domains ending .ru enter ".ru" as the "sender address".

    Allow by Sender

    You can explicitly accept all email - even junk mail - from certain senders. Please note that this will also allow through email which has been forged to appear as if it is from the sender. Junk Mail Filters also allows you to whitelist mail from a whole domain, for example if you wanted to allow all mail from amazon.com enter "amazon.com" as the "sender address" below.

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    Configure Inbox Junk Mail Settings
    Article published 18th November 2021
    Last modified 16th June 2023

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