Service Status

eXtend (H1) Servers

Investigating - We are pleased to announce the acquisition of Heart Internet by Your.Online B.V. (“https://Your.Online”), a significant development that heralds a new chapter for all of us, especially for all our loyal customers.

Our pledge to Heart Internet's customers
The entire team at Heart Internet is dedicated to building and strengthening the trust that has been the cornerstone of Heart Internet's relationship with its customer base. As we turn this new page, we want to assure you that your satisfaction and trust are our top priorities. Expect more responsive, helpful, and efficient service whenever you need us. Our collective efforts will be channelled towards ensuring an independent and thriving future for Heart Internet. Therefore, you'll hear from us more often, whether it's updates on improvements, new features, or simply checking in to ensure you're delighted with our service.

What does this mean for you?
To reflect the change in ownership of Heart Internet, updates were recently made to the Terms of Service (see changes to company number, address and VAT number) . The updated Terms of Service can be viewed under this link: https://www.heartinternet.uk/terms. The new Terms of Service became effective on 28 March 2024. By continuing to use Heart Internet services, you're agreeing to our updated Terms of Service. Therefore, if you have any questions on the updated Terms of Service, our customer service team will be happy to help you - you can get in touch via ticket.

Conclusion: a bright future together
We are not just excited about what the future holds for Heart Internet, we are committed to making this future a reality. We are all excited about this new chapter and are confident that together, we will unlock new opportunities and continue to serve our valued customers with excellence. Welcome to the new Heart Internet, where the heart of internet and hosting beats stronger than ever.
Kind regards,
Craig Cotter
Managing Director, Heart Internet

Apr 08, 2024 - 20:34 BST
Update - Apologies - chat is temporarily closed due to a technical issue, it will be opened as soon as matters are resolved
Apr 04, 2024 - 10:19 BST
Investigating - Due to system upgrades taking longer than expected, staff access to some support systems is still restricted, so there will be no livechat until further notice. We are continuing to try to resolve the problem and will update with any further details, as soon as we have them.
Apr 03, 2024 - 08:53 BST