Watch the Dot Support Price List

Most of the issues we are asked about are documented here within our knowledgebase

If you can’t find a solution to your problem in our knowledgebase please submit a support ticket and we will reply with assistance. We offer fixed price support on many common issues. This page details our fixed price support costs.

Click on an item to find more details and order directly, or submit a support ticket below.

Frequently Asked Questions

WordPress Issue Trouble Shooting and Diagnosis

WordPress is a complex platform with multiple integrated moving parts (WordPress Core, your WordPress Theme, your installed Plugins, as well as the plugin and theme configuration and database content). Our initial investigations into your issues will incur a minimum 30 minute WordPress issue diagnostic fee. In many cases, 30 minutes is enough to diagnose and fix your issue. If however we are unable to to solve your issue within this time we will provide you with an estimate for further diagnostic work or completion of your issue.

Create Email Account

Our self serve system allows you to setup new email accounts in your web hosting dashboard, and this process is ...

Email Password Reset

Resetting email passwords is a simple task fully described in our knowledgebase, but if you'd rather we did this for you, choose this service. We will reset up-to three email account passwords if specified at the time of ordering.

Update Email Spam Protection Settings

Your email inbox has a selection of tools to help control spam which can be managed from your hosting control panel. These tools are documented in our knowledgebase at Choose this product if you'd like us to modify your spam settings for you. We will make up to three updates for you as you experiment with the correct settings for your inbox.

White Glove Email Setup

Your email isn't working, you don't know why, you don't want to troubleshoot it, and you just want us to get it working for you. Includes remote configuration of one Desktop devices over Zoom (ie Laptop or PC - we are not able to remote configure Mobile Phones or Tablets)

WordPress Create User

Setting up a new user on WordPress is a simple task fully described in our knowledgebase. If you'd prefer us to do this for you, order this service. We will need to know the user's name, email address and permissions level. Everything else, we will do for you.

WordPress Password Reset

Locked out of your WordPress website? You can easily reset your password using the Forgotten Password link on the WordPress login screen. But if that didn't work and your website is hosted or managed by us, we can access the database and update the password manually. If your website is hosted elsewhere, we can still help you regain access, as long as you have a log into your Hosting Control Panel

WordPress Delete User

Deleting a user on WordPress is a simple task fully described in our knowledgebase. There is one small consideration to ensure you don't delete content too, so we recommend backing up your site at this point too. If you'd prefer us to do this for you, order this service. We will need to know the user's name and / or email address. We will back up your website first and delete the user's account, transferring their content to the user account required (or removing it if preferred).

WordPress Email Configuration

By default, WordPress uses PHP Mail to send emails such as Customer purchase notifications or password reset mails. This ability is often disabled by Web Servers and WordPress has to be configured to send mails via SMTP or another email interface or protocol.

WordPress Website Healthcheck Service

Our 25 point WordPress health check helps ensure your WordPress website is running smoothly. We fix any known security holes, backup and provide an archived copy, and test all usual operation functions. If you don't have a regular maintenance plan on your website, you need our health check service!

WordPress Embed Instagram Feed

Embedding an Instagram feed on a WordPress website is a popular way to showcase products and social media presence, but it's an unfortunately complicated affair requiring access tokens and specialised code. We will do the technical heavy lifting for you and provide a reliable way to showcase your Instagram profile in a variety of formats.

WordPress Website Migration

Are you moving your website to new hosting services? We handle the whole transfer, leaving your website working exactly as it was for a single fixed fee. We've transferred thousands of WordPress websites and one thing we've learnt 'Free transfer' services are a blunt tool, automated scripts that always leave the job half done - contact forms, caching, subdomains, SSL certificates are all often left hanging and the website needs profession intervention to get it back up and running smoothly.

DNS Management

Your domain name contains important information about the ownership, location and authentication of your website and email addresses (often referred to as DNS). Sometimes you need to make changes to the DNS Zones on your record. If you are not confident doing this yourself, we can do it for you.

Domain Transfer Management

Domain transfers can be managed from our self service portal but they are complex and time consuming. We can manage the process for you if preferred.

Setup Google Services on Website

Google isn't just a search engine, they also provide a huge suite of tools for managing and analysing your search presence. It's essential that your website is setup with these services, even if you don't intend to use them initially.

Archive Website

If you are planning to take your website down but want to keep the files for future use, select this service. We will archive the website into a zip file and provide a single download link so you can store the files for future use.

* All prices are exclusive of VAT and are based on standard priority request where the supported system has been configured in a standard manner. High and urgent priority requests are charged at 1.5 and 2 times the standard fee respectively. None standard system configurations may incur a diagnostic fee.