Website Support

We specialise in the support of WordPress websites and maintain a large knowledgebase of WordPress related support articles and provide fixed price and contract WordPress support and assistance
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SSL Configuration

All websites need SSL certificates to rank well on Google and provide user trust. An SSL certificate also allows a web browser to display a locked padlock within your address bar. We will configure your WordPress website to use your webshots SSL certificates to ensure your website is not being blocked by browsers and always looks trustworthy to your users and customers. (Please note, Your webhost might make an additional charge for the SSL certificate)

WordPress Issue Trouble Shooting and Diagnosis

WordPress is a complex platform with multiple integrated moving parts (WordPress Core, your WordPress Theme, your installed Plugins, as well as the plugin and theme configuration and database content). Our initial investigations into your issues will incur a minimum 30 minute WordPress issue diagnostic fee. In many cases, 30 minutes is enough to diagnose and fix your issue. If however we are unable to to solve your issue within this time we will provide you with an estimate for further diagnostic work or completion of your issue.

WordPress Password Reset

Locked out of your WordPress website? You can easily reset your password using the Forgotten Password link on the WordPress login screen. But if that didn't work and your website is hosted or managed by us, we can access the database and update the password manually. If your website is hosted elsewhere, we can still help you regain access, as long as you have a log into your Hosting Control Panel

WordPress Create User

Setting up a new user on WordPress is a simple task fully described in our knowledgebase. If you'd prefer us to do this for you, order this service. We will need to know the user's name, email address and permissions level. Everything else, we will do for you.

WordPress Delete User

Deleting a user on WordPress is a simple task fully described in our knowledgebase. There is one small consideration to ensure you don't delete content too, so we recommend backing up your site at this point too. If you'd prefer us to do this for you, order this service. We will need to know the user's name and / or email address. We will back up your website first and delete the user's account, transferring their content to the user account required (or removing it if preferred).

WordPress Email Configuration

By default, WordPress uses PHP Mail to send emails such as Customer purchase notifications or password reset mails. This ability is often disabled by Web Servers and WordPress has to be configured to send mails via SMTP or another email interface or protocol.

WordPress Embed Instagram Feed

Embedding an Instagram feed on a WordPress website is a popular way to showcase products and social media presence, but it's an unfortunately complicated affair requiring access tokens and specialised code. We will do the technical heavy lifting for you and provide a reliable way to showcase your Instagram profile in a variety of formats.

WordPress Website Migration

Are you moving your website to new hosting services? We handle the whole transfer, leaving your website working exactly as it was for a single fixed fee. We've transferred thousands of WordPress websites and one thing we've learnt 'Free transfer' services are a blunt tool, automated scripts that always leave the job half done - contact forms, caching, subdomains, SSL certificates are all often left hanging and the website needs profession intervention to get it back up and running smoothly.

* All prices are exclusive of VAT and are based on standard priority request where the supported system has been configured in a standard manner. High and urgent priority requests are charged at 1.5 and 2 times the standard fee respectively. None standard system configurations may incur a diagnostic fee.

WordPress Support Articles