Hosting Support

If you have an issue with your website hosting and your website is hosted by Watch the Dot you can submit a support request here. Most common issues are already addressed in our knowledgebase. Please note that issues that are not related to service provision may be chargeable. We offer a fixed price service for many common hosting and domain requirements.
Submit RequestKnowledgebase

Priority Status

Standard - Standard tasks enter our support queue and are processed in order. There is a minimum charge of 1 hour. Clients with support contracts are given priority over non support contract clients. To enquire about a support contract please click here.

Project - Project tasks relate to ongoing web projects or more substantive areas of work and can be grouped.  Project tasks are charged at time taken with a minimum charge of 3 hours per group. You should select this status if you have 3 or more seperate requests, or you have an ongoing project with Watch the Dot.

High - High Priority tasks will be started within 24hours, usually the same business day and are charged at 1.5 times your hourly rate. There is a minimum one hour charge. Time to complete will depend on the nature of the task.

Urgent - If you website is currently down or you need an urgent change to your website you should select this status. Urgent tasks are charged at double your hourly rate and there is a minimum 1 hour charge. We aim to start work within 1 hour. Urgent tasks are charged strictly at time taken. Time to complete will depend on the nature of the task.