Watch the Dot Support Portal

Hosting Support

We provide a self service web hosting platform with full user control panel access. Users hosting websites on our servers are able to access all areas of their web hosting accounts with our industry standard web hosting control panel interfaces. We also provide an extensive step by step knowledgebase for the most frequently requested tasks. To keep the prices low, unlike many companies we do not front load support fees and provide assistance where required on an ad-hoc basis. If you require assistance with your hosting account you can choose one of our premium services from those offered below.
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WordPress Website Migration

£70.00
Are you moving your website to new hosting services? We handle the whole transfer, leaving your website working exactly as it was for a single fixed fee. We've transferred thousands of WordPress websites and one thing we've learnt 'Free transfer' services are a blunt tool, automated scripts that always leave the job half done - contact forms, caching, subdomains, SSL certificates are all often left hanging and the website needs profession intervention to get it back up and running smoothly.

One Hour of Ad-Hoc Technical Support

£70.00 – £100.00
General technical support time for any non-specific problem relating to your Website, Email, Domain name or related services

PHP Upgrade

£35.00
PHP is the underlying language that runs many of today's popular web applications including WordPress. It is important that you are running the latest compatable version that your web hosting package allows. Updating PHP is simple with our self service system, but if you prefer we can manage this process for you.

Archive Website

£70.00
If you are planning to take your website down but want to keep the files for future use, select this service. We will archive the website into a zip file and provide a single download link so you can store the files for future use.
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* All prices are exclusive of VAT and are based on standard priority request where the supported system has been configured in a standard manner. High and urgent priority requests are charged at 1.5 and 2 times the standard fee respectively. None standard system configurations may incur a diagnostic fee.

Hosting Support Articles

View the Hosting Support Knowledgebase

Increase Upload Limit on eXtend Hosting

Edit PHP Settings

cPanel 2FA

What is Web Hosting and why do I need it?

Why is my Website Down?

Login to your Web Hosting account

Which Web Hosting platform do I use?

What is an SSL Certificate?

Install SSL Certificate on cPanel

Switch PHP version in cPanel

Switch PHP version in eXtend Control Panel

Upgrade to PHP 7.3 – eXtend

Access your Database using phpMyAdmin – cPanel

Access your Database using phpMyAdmin – eXtend

Setup Subdomains in eXtend Control Panel

File Exceeds the Maximum Upload Size

Create a new file in eXtend Control Panel

Edit a file in eXtend Control Panel

Password Protect a Directory on your website

Disable the cPanel ModSecurity Firewall

Speed up Website with OPcache

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