When setting up a new website - or when viewing a legacy website - it is not uncommon to see a message in your browser address bar marking the site as "Insecure", "net secure" or similar. This will often be accompanied by an open padlock or another icon. This does not...
cPanel
Access your Database using phpMyAdmin – cPanel
If you need to access your database you can manage this via the phpMyAdmin tool available within your web hosting package. Changes to your database can irrevocably damage your website. If you do not know what you are doing do not proceed - submit a support ticket for...
Access Webmail – cPanel Hosting
Troubleshooting Email Issues
If you have email issues with accounts hosted on our servers, you can troubleshoot these issues by following the steps below.
Which Web Hosting platform do I use?
We operate two separate hosting platforms: eXtend is a popular and simple platform used primarily on our basic and legacy hosting packages. cPanel is one of the most popular Web Hosting Control Panels which has been in constant use for over 25 years. Most (but not...
Email Settings – cPanel Hosting
SSL Email Settings (Recommended) An SSL connection provides an encrypted connection between the server and the email client. Please note Non-SSL connections are no longer supported You will need to have already created an email inbox in your cPanel account....
File Exceeds the Maximum Upload Size
When uploading an image or other media to the WordPress Media Library, you may receive an error: File exceeds the maximum upload size for this site. This is due to a setting on your webserver. If you are not confident changing server settings you can submit a support...
Add Email Account on cPanel Hosting
Adding a new Email account on our cPanel service is very simple.
Change your cPanel Email Password
Login to your Web Hosting account
When creating a webhosting account with Watch the Dot, you will receive an email with your individual hosting account's login credentials. If you have a number of accounts, these can be difficult to manage and remember. To help with this, we also provide a quick login...